Privacy policy
PRIVACY POLICY – HARDEX
This Privacy Policy describes how HARDEX (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from our website.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect various types of personal and non-personal information, including but not limited to:
a) Personal Information
- Full Name
- Contact Number
- Email Address
- Shipping and Billing Address
b) Payment Information
- Payment details are collected and processed through secure third-party payment providers.
- HARDEX does not store or have direct access to your sensitive payment credentials such as card numbers, CVV, or banking details.
c) Device & Technical Information
- IP Address
- Browser type and version
- Device type
- Time zone and location data
- Pages visited and interaction behavior
d) Order Information
- Products purchased
- Order value
- Transaction details
- Purchase history
2. HOW WE COLLECT INFORMATION
We collect information through various methods:
- When you place an order
- When you fill forms on our website
- When you contact us via email or social media
- Through cookies and tracking technologies
- Through analytics tools integrated with our platform
3. PURPOSE OF DATA COLLECTION
Your data is collected and used for the following purposes:
- To process, confirm, and deliver your orders
- To communicate order updates and provide customer support
- To personalize your shopping experience
- To improve website functionality and performance
- To prevent fraudulent transactions and ensure security
- To send marketing communications, offers, and updates (only with your consent)
4. SHARING OF INFORMATION
HARDEX does not sell, rent, or trade your personal data.
However, we may share your information with trusted third parties, including:
- Payment service providers
- Shipping and logistics partners
- Shopify platform and related services
- Analytics and marketing tools
These third parties are authorized to use your data only for providing their services.
5. DATA SECURITY
We implement appropriate security measures to protect your personal information, including:
- Secure servers
- Encrypted payment processing
- Restricted data access
While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. COOKIES AND TRACKING TECHNOLOGIES
HARDEX uses cookies and similar technologies to:
- Enhance user experience
- Store user preferences
- Track website performance and analytics
- Deliver relevant advertisements
You can manage or disable cookies through your browser settings.
7. DATA RETENTION POLICY
We retain your personal information only for as long as necessary:
- To fulfill orders
- To comply with legal and regulatory requirements
- To resolve disputes and enforce our policies
8. YOUR RIGHTS
As a user, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Withdraw consent for marketing communications
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. HARDEX is not responsible for the privacy practices or content of such external websites.
10. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. BUSINESS LOCATION & OPERATIONS
HARDEX operates from:
📍 Bhiwadi, Rajasthan, India
We currently ship across India with:
- Order Processing Time: ~24 hours
- Estimated Delivery Time: 5–7 working days
12. POLICY UPDATES
HARDEX reserves the right to modify or update this Privacy Policy at any time without prior notice. Any changes will be reflected on this page.
13. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
📩 Email: hardexofficial13@gmail.com
📷 Instagram: @hardex.store